REFUNDS, RETURNS AND EXCHANGES
We accept returns up to 30 days after delivery, if the item is unused and in its original
condition, and we will refund the full order amount minus the shipping costs for the return.
In the event that your order arrives damaged in any way, please email us as soon as possible at sales@frantzartglass.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution. 

Often a damaged box or item will need to be inspected by the carrier's insurance department. The original box, packing material, and any damaged items need to be left in the same condition that they were received.

If you receive a box that appears to have any outside damage at all, please have the carrier make a note of it in their records, then accept the package and call us without delay. This will insure speedy cooperation from the carrier in resolving the issue.

You may remove and use any supplies that are not damaged from your package, but please leave the box, packaging materials and any damaged items in as close as possible to the original condition that you received them in. If you discard the outside box, any of the packing material or damaged items, the insurance claim may be denied.