ORDER PROCESSING:
Normally orders are filled and shipped within 2-4 business days of Frantz Art Glass receiving your order. If you need your order fast you may choose a quicker shipping method or contact us for rush options. Some special order items are excluded from the 2-4 day fulfillment such as some torches and kilns, see items details for more information or contact us.  

STORE PICKUP - 205 E Alma Ave, G6 San Jose, CA 95112
Local customers may choose to pick up their orders from our San Jose warehouse. Orders can be picked up Tuesday through Thursday at a specified time. An email will be sent when your order is ready for pickup. Please note that not all products are eligible for store pickup.

DOMESTIC SHIPPING RATES AND ESTIMATES:
For calculated shipping rates: Shipping charges for your order will be calculated and
displayed at checkout.

FREE SHIPPING:
Orders over $100.00 shipping to the continental United States qualify for Free Shipping.  Free shipping may use UPS, FedEx or USPS. If you have a carrier preference add a comment note at checkout and we will try our best to accommodate your request.

Excluded Items: Kilns and other equipment, Simax or other clear borosilicate full length Tube and Rod, Effetre and Vetrofond full length rods, and full size sheet glass.

Distributor accounts do not qualify for free shipping.

PACKAGING:
Frantz Art Glass generally packs shipments using biodegradable starch based peanuts. Some shipments may be packed with other recycled packing peanuts, bubble wrap, cardboard or paper as available or necessary.

INTERNATIONAL SHIPPING:
We are happy to ship internationally. Orders shipping internationally will receive discounted shipping. For those deliveries, you may see carriers including UPS, FedEx and USPS. Select the carrier and service level you prefer. Customers will receive the Frantz Art Glass discounted contract price for shipping, not the retail list price

All items entering a foreign country are subject to Customs inspection and the assessment of customs duties, import taxes, and brokerage or other fees in accordance with that country's national laws and the carrier. If duties, taxes and fees are assessed on an item, they may be collected from the recipient prior to, or upon, delivery. Customers may be contacted to confirm the arrangements for reimbursement. Some countries and carriers may have a brokerage or administrative fee that is collected from the recipient to cover the costs of clearing the item through customs and collecting the duties and taxes.

Shipments may be delayed if they are not able to reach the recipient to confirm payment for these duties, taxes and fees. If a recipient refuses to pay, the package may be returned. If the package is returned you may be responsible for the original shipping charges and for any damaged incurred.

Recipient's payment for duties, taxes and fees may be made by one of the following means at the sole discretion of the delivering agent in that country: cash, check (personal or business, provided valid identification is offered), money order, traveler's check, or as locally required in the destination country. Payment of duties and taxes generally may not be made by credit card.

Access Export.gov for an estimate of duties and taxes that, if levied against a shipment, the recipient will be required to pay prior to delivery. 

Customs brokerage fees apply to UPS Standard shipments to Canada. Brokerage is free for UPS Worldwide Express, Saver and Expedited. UPS Standard brokerage fees are based on the value of the shipment. For brokerage fee prices and more details see the UPS website.

Certain countries occasionally have shipping restrictions that may change at any time. These restrictions may not allow shipment to those countries or they may require additional processing or paperwork in order to ship there. If any restrictions are encountered for the country we are shipping to then we may contact you at that time. 

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Frantz Art Glass is not responsible for these charges if they are applied and are your responsibility as the customer.

If you have any further questions, please don't hesitate to contact us at sales@frantzartglass.com